Frequently Asked Questions
What is FastGiftz.com?
At FastGiftz.com, we offer one of the best gift delivery service online. We’re passionate about helping our customers celebrate life’s special moments with the perfect gift. As an online gift shop, we offer a diverse range of gift items that are suitable for various occasions.
For those who love fresh flowers, we’ve got you covered with our beautiful and vibrant selection of bouquets. Whether you’re celebrating a birthday or anniversary, expressing sympathy, or just showing appreciation, our flowers are sure to brighten someone’s day.
If you’re looking for a more substantial gift, consider one of our gift baskets. We offer a wide variety of options, including fruit baskets, gourmet foods, and wine baskets. Our junk food and snack baskets are perfect for movie nights or game days, while our baked goods like cookies, brownies, chocolate-covered strawberries, and other fruits are ideal for satisfying a sweet tooth.
No celebration is complete without a delicious cake. At FastGiftz.com, we offer a variety of birthday cakes, cheesecakes, and more for all occasions. Whether you’re celebrating a birthday, anniversary, or housewarming, we’ve got the perfect cake to make your celebration even sweeter.
In addition to our products, we’re proud to offer delivery services for all of our items. Whether you’re sending a gift to a loved one who lives far away or just want to surprise someone with a special delivery, we’re here to help. Our delivery services are available for birthdays, anniversaries, get well, sympathy, funerals, thank you, housewarming, and more.
At FastGiftz.com, we’re committed to providing our customers with the best possible shopping experience. Whether you’re shopping for a special occasion or just because, we’re here to help you find the perfect gift.
How To Place An Order For Delivery
Its easy to order online. Simply select a gift and enter the delivery zip code. Our advanced gift ordering system will let you know in seconds if we offer same day delivery in the selected city. If for some reason we don’t, than the system will let you know the next available delivery date. You can also select a date in the future to be sure that your gift will be delivered on the exact chosen date.
Do You Offer Same-Day Delivery?
Yes, we offer same day delivery for select gift items and locations if the order is placed before 3pm in the recipient’s time zone.
Same Day Gift Basket Delivery – Order before 11am
We offer fast and reliable gift basket delivery services across the USA through our network of local florist partners. We understand that sometimes you need a gift delivered on the same day, which is why we offer same-day delivery options for gift baskets. To receive same-day delivery, orders must be placed by 11 AM in the delivery zip code. If you need your gift delivered on a specific date in the future, we offer next-day delivery options as well. It’s important to note that the cut-off time for same-day delivery may vary on weekends and during peak holidays.
To ensure that you receive the freshest products possible, we make every attempt to deliver the specified product. However, in some cases, our florists may need to substitute a similar container or item(s) in the gift basket.
At Fast Gifts, we stand behind our 100% satisfaction guarantee. If you are not satisfied with the timing of your delivery, please contact us so we can make it right. If one of our florists informs us that your selected delivery time and/or date cannot be met, we will promptly contact you to inform you of the situation. We will then attempt to deliver your order as soon as possible, unless you prefer to cancel your order instead. If you paid extra for an expedited delivery feature and we are unable to meet your selected delivery time and/or date, we will automatically refund your expedited delivery fee.
If you do not receive a delivery confirmation email within 24 hours of your selected delivery date and time, please contact us so we can follow up on your order.
If for some reason, we cannot deliver your gift basket by the selected delivery date and time, we will issue a full refund upon your request or agree on some other resolution to your delivery issue that is satisfactory to you. Please note that we cannot issue a refund if the delivery was untimely due to some fault of you or the recipient of the order, such as an incorrect delivery address, no one being present to accept the order, or the person at the delivery address refusing delivery.
Same Day Flower Delivery – Order before 3pm
Same Day Flower Delivery is available in the USA from our network of local florist partners. Orders for flower delivery today must be placed by 3pm in the delivery zip code. Next day delivery options or dates in the future are also available. Cut off time for delivery same day varies on weekends and during peak holidays.
In order to ensure you receive the freshest product possible, we will make every attempt to deliver the specified product. In some cases our florists may need to substitute a similar container or flowers.
Fast Gifts works hard to maintain a network of reliable florists nationwide, but sometimes delivery issues cannot be avoided. We want you to know that Fast Gifts stands behind our 100% satisfaction guarantee and, if you are not satisfied with the timing of your delivery, you should contact us.
If one of our florists lets us know that your selected delivery time and/or date cannot or will not be met, we will contact you as soon as possible to inform you of the situation. Fast Gifts will then attempt to deliver your order as soon as possible, unless you promptly let us know that you would like to cancel your order instead. Also, if you paid extra for an expedited delivery feature and your selected delivery time and/or date cannot be met, Fast Gifts will automatically refund your expedited delivery fee.
If you do not receive a delivery confirmation email within 24 hours of your selected delivery date and time, please let us know so that we can follow up on your order.
We will issue you a full refund upon your request or agree on some other resolution to your delivery issue that is satisfactory to you, unless we can establish that your order was received by your selected delivery date and time, or the order was untimely due to some fault of you or the recipient of the order (for example, an incorrect delivery address was provided, there was no one at the delivery address to accept the order, or the person at the delivery address refused delivery).
Can I track my order?
Yes, you can track your order using the tracking information provided in your order confirmation email. You can also contact our customer support team for assistance with tracking your order.
What is your return policy?
We have a 30-day return policy for most gift items. If you are not satisfied with your purchase, please contact our customer support team to initiate a return.
How can I pay for my order?
We accept a variety of payment methods, including credit cards, PayPal, Apple Pay, and Google Pay.
How can I contact customer support?
You can contact our customer support team by phone, email, or live chat. Our customer support hours are Monday to Friday, 9am to 5pm Eastern Time.
Do you offer gift wrapping services?
Yes, we offer gift wrapping services for most gift items. You can select the gift wrapping option during the checkout process.
Can I customize my gift?
Yes, we offer personalized gifts that can be customized with a name, initials, or a special message. You can also add a personalized note to any gift item during the checkout process.