Substitution Policy: Ensuring Timely Delivery and Thoughtful Alternatives

To ensure that your arrangement or specialty gift is delivered promptly and with the utmost care, substitutions may occasionally be necessary. Rest assured that we take great care in maintaining the overall quality and resemblance to the requested item. Here’s our substitution policy:

Flowers

In arrangements featuring assorted flowers, we will strive to use the colors shown online whenever possible. If necessary, we may substitute with other flowers of equal or greater value to maintain the overall aesthetic.

For unique arrangements consisting solely of roses or lilies, we will make every effort to match the flower type. However, if needed, we may substitute with a different color to fulfill your order.

If the specific floral container shown online is unavailable, we will select a similar container that complements the arrangement beautifully.

Plants

For green and blooming plants, we may substitute with comparable plants of equal or greater value, ensuring the overall quality of the arrangement.

In the case of one-of-a-kind plants like orchids, we will do our best to match the plant type. However, if necessary, we may substitute with a different color while ensuring the same level of excellence.

If the plant container displayed online is not available, we will choose a similar container that perfectly suits the plant.

Specialty Gifts

In the event that a specialty gift is unavailable, we may substitute it with another specialty gift of equal or greater value. Our priority is to provide a gift with a similar theme and category that will bring joy to the recipient.

We want to assure you that any substitutions made will be done thoughtfully and with the intention of meeting your expectations. Our aim is to create a memorable and delightful experience for both you and your recipient.